Pre-order Terms

Pre-orders let you reserve upcoming releases before they arrive.

  • A deposit, shown on the product page, secures your order. The balance is due when the item arrives in store; we'll email you when it's ready.
  • Release dates come from the manufacturer or distributor and can change. We'll keep you updated if a date moves.
  • Deposits are refundable within 14 days of ordering. After that, deposits are held against your order but can be transferred to another pre-order if you change your mind.
  • If a product is cancelled or significantly delayed by the manufacturer, your deposit is refunded in full.
  • Pre-order prices are protected: if our price goes up before release, you pay the price you ordered at. If it goes down, you pay the lower price.
  • Pre-ordered items can be collected in store or posted; postage is charged at the time of the balance payment.